I ran across two separate articles recently where people decided to teach by telling people to do the exact opposite of what they should. I thought that both were good enough to share. So this week I am going to be your news feed and point you towards two articles that explain why treating your people and your customers with respect is so important.
First is an article by William P. Fisher, Ph.D. who actually took the first nine principles of Dale Carnegie and flipped them on their head so that you can see what would happen if you did the exact opposite of what Dale Carnegie teaches. The result is pretty enlightening.
Second, is an article by Teresa Amabile and Steven Kramer. For 15 years they studied what makes people happy and engaged at work (employee engagement). They collected over 12,000 days of data culled from people writing down their thoughts and feelings after each day of work. They produced a theory on what makes people feel motivated, but this article they wrote to point out what is most likely to demotivate people. Very interesting findings.
I hope you find these as interesting as I do. I am very excited that I get to work with people every day to help make work environments where these things don’t happen. If you would like your customers or employees to be engaged, get in contact with me. You can call me at 515.724.3163 or email me at Ryan dot Lynch at Dale Carnegie dot com. I am here to help.