The average turnover rate since 2002 has stayed steady between three and four percent. Many businesses have far higher averages than that. Since 2008 an even worse problem with employee loyalty has steadily grown: people who quit and stay. I have been in many businesses where people are there only because they have nowhere else to go. Guess how productive those employees are.
I am constantly trying to improve my understanding of business, life and people. I have been getting into TED talks as of late. Hearing what brilliant minds are thinking, studying and observing has been helping me better define what I think, say and do. I just ran across Simon Sinek, talking about leadership.
I have numerous examples of the reverse of what Simon is saying. I have been in business after organization after corporation where people are being told what to do and how to do it. Almost without exception, they are not happy in their jobs. They are not motivated to work together, help their clients, or even just do their own job. The only exception occurs when I meet someone who has their own internal motivation for being there.
I just got back from working with a group on how to network to help them in their careers and an interesting idea came up. I was talking about putting in the time to build relationships with the people you work with and the people that you want to work with. After giving them tools to help them do this I asked, “What is the challenge in doing this?” To which I got the reply, “You would get less work done.”
I recently wrote about how one customer can do a world of damage if they are treated poorly. In that article I talked about how one upset customer, or one angry employee can now reach countless millions of people when they have a negative experience with your organization. I conjectured that as businesses, organizations and non-profits we would need to start focusing on the people as strongly as we have been focusing on the systems, or things would start to fall apart.
Last week I gave you a tool to help your people be better decision makers. Today I will follow that up with a tool to help you and your organization make fully informed decisions more quickly. This is a decision making tool called the criteria method.
The criteria method can be broken down into two parts:
Absolutes: Criteria that must be met and cannot be prioritized.
Desirables: Criteria that we would like included.
You are trying to get your work done, when one of your employees gives you a call. You find yourself pulled in to their issue. This is what you are supposed to do. You are there for them. You finally get their issue resolved, and back to your project when another employee stops in to discuss an issue that they are having. This one ends up taking the rest of your day and you have to stay late because you are responsible for getting your work done on time as well. Does this sound like a normal day for you?
It is not everyday that a billionaire tells the world about you, so today I get to toot my own horn. Wednesday night on the CBS show “Person to Person” Warren Buffett was profiled. He walked the audience through his office and discussed the things there that were important to him. I will let him do the talking instead of me:
Skip to minute 6:00 if you only want to hear the part about Dale Carnegie. (I would recommend watching the whole thing though as he talks about his philosophy of investing throughout.)