Today is the 90th day of 2012. That means that we are already a quarter done with this year. My question to you is what have you done with your quarter year? One-forth of one year is a good amount of time. Did you spend it improving yourself, your staff or your business? Or did you spend it doing what you have always done.
We have all heard the maxim, “Keep doing what you have always done and you will keep getting what you have always got.” Well, it is not true. The real maxim should be, “Keep doing what you have always done and you will keep getting what you have always got, OR LESS.” Read more
I recently wrote about how one customer can do a world of damage if they are treated poorly. In that article I talked about how one upset customer, or one angry employee can now reach countless millions of people when they have a negative experience with your organization. I conjectured that as businesses, organizations and non-profits we would need to start focusing on the people as strongly as we have been focusing on the systems, or things would start to fall apart. Read more
Team member engagement has been a topic coming up over and over again in working with our clients at Dale Carnegie. One way for managers to increase team member engagement is by doing less. Allow me to explain.
The role of a true manager almost doesn’t exist in this day and age. Most every manager we come across has to be a manager as well as a doer. This has benefits in the form of the manager staying more connected with the day to day workings of what is going on in their business on the ground. It also allows them to develop stronger relationships with their employees, which can lead to increased buy-in and higher morale. Read more